01
Return policy
Because each item is made to order, returns are only accepted for items that arrive damaged, defective, or incorrect. Please contact us within 7 days of delivery if you believe your order needs a review.
Masidy
Returns
We want every order to feel right when it arrives. If something is wrong, we will help you sort it out quickly.
02
How to request a return
Send us a message with your order number, photos of the item, and a brief explanation of the issue. We will confirm the next steps and help arrange a replacement or refund where appropriate.
03
Exchanges and exceptions
We do not offer regular size exchanges for made-to-order items unless the product arrived damaged or the wrong item was shipped. If you are unsure about sizing, our size guide can help before you order.
- Damage or quality issues are reviewed case by case
- Proof of the issue is required for a return request
- Refunds are issued only after approval and review
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